Refund & Return Policy – Woodywow Fashion

Refund, Return & Cancellation Policy

Last Updated: 01 January 2026

This policy applies to all users, customers, and visitors of https://woodywow.com.

This Refund, Return & Cancellation Policy governs purchases made through https://woodywow.com. By placing an order on the Website, you agree to the terms outlined below.

Important Notice

Customers are strongly advised to record a parcel opening video at the time of delivery. In case of damaged, defective, or incorrect products, this video may be required by our support team to verify the authenticity of the request.

Requests without a parcel opening video may not be eligible for return or refund.

Order Processing & Availability

We make every effort to process and fulfill all orders placed on the Website. However, certain orders may be cancelled due to reasons including but not limited to:

Product unavailability or stock limitations
Errors in pricing, product descriptions, or inventory
Payment verification or authorization issues
Fraud detection or security concerns

If an order is cancelled after payment has been successfully processed, the paid amount will be refunded to the original payment method.

1. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible.

Orders can be cancelled only before they are processed or shipped
Once an order has been shipped, cancellation is not possible
Order processing may begin shortly after order placement

Upon successful cancellation, the refund will be initiated after deducting any applicable transaction or payment gateway charges, if any.

For cancellation requests, contact us at support@woodywow.com.

2. Return Policy

We are committed to ensuring customer satisfaction. Eligible products may be returned within 30 days from the date of delivery, subject to the conditions below.

Eligible Reasons for Return

Product received is damaged or defective
Incorrect product delivered
Product not received in acceptable condition

Return Conditions

Product must be unused, unwashed, and unaltered
Original tags, packaging, and invoice must be intact
Products damaged due to usage are not eligible for return
Items showing signs of tampering or misuse are not eligible

If a replacement is unavailable, a refund will be initiated as per this policy.

Reverse Pickup & Self-Shipping

Reverse pickup may be arranged in eligible cases. Typical pickup timelines range between 3–6 business days, though delays may occur due to logistical constraints.

In cases where self-shipping is required:

Products must be shipped using a reputed courier service
Courier charges may be reimbursed up to a reasonable limit, subject to receipt submission
Customers are responsible for safe packaging and transit

Refunds are initiated only after the returned product reaches our facility and passes quality inspection.

No interest or penalty can be claimed for delays caused by courier transit or return processing.

Multiple Product Returns

If multiple products were ordered, return requests should be placed together for all items intended to be returned.

Abuse of Return Policy

To protect genuine customers and ensure fair usage, we reserve the right to take appropriate action on accounts that:

Frequently return a high percentage of orders
Repeatedly refuse Cash on Delivery (COD) shipments

Such actions may include:

Deduction of shipping or handling charges
Restriction or removal of COD option
Limiting future return requests

3. Refund Policy

Refunds are processed using the original mode of payment:

Online payments are refunded to the same payment method
COD refunds are processed to the customer’s bank account

Refunds are typically completed within 5–7 business days after approval. Actual credit timelines may vary depending on banks or payment service providers.

Contact Information

For any questions related to returns, refunds, or cancellations, please contact:

Woodywow Fashion
Website: https://woodywow.com
Customer Support: support@woodywow.com
Orders & Returns: orders@woodywow.com
Phone: +91 9748723145
Address: 1132, New Textile Market, Opp. STM, Ring Road, Surat, Gujarat – 395002

Policy Updates

This policy may be updated periodically to reflect changes in business operations, logistics, or legal requirements. Any updates will be effective immediately upon publication on the Website.